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I was in the store for only ten minutes.And inthat small amount of time,I'd seen so muchconsideration and charm.That night at work,Ikept thinking about Carlos.He was a salesman,buthe wasn't pushing a financial agenda.He just madeus feel valued.I couldn't get over his kindness.The next day,I positioned myself in front ofmy keyboard and drafted a nice letter to Carlos'sboss.I thought his boss would be interested toknow how Carlos treated people and how itrepresented their store.Since I took my time anddid a pretty good job,I decided to mail copies totheir local headquarters,their state headquarters,and the CEO who ran the whole thing.